Returns Policy

Darrera actualització: 8 de gener de 2026

This Returns Policy explains how returns, refunds, and delivery issues are handled for purchases on poolparthub.com.

1) Dades del venedor

POOLPARTHUB S.L.
Avinguda Joan Carles I, 17
03203 ELX/Elx (Alacant), Espanya
CIF: B23984073
Email: support@poolparthub.com

2) Returns overview

1. Només venem productes nous.
2. We accept returns for sealed and/or unopened goods (unless mandatory law provides otherwise).
3. We provide refunds only (no exchanges).

3) EU/EEA consumers: 14-day right of withdrawal

If you are a consumer located in the EU/EEA, you generally have the right to withdraw from your online purchase within 14 calendar days from the day you (or someone you designate) receives the goods, without giving a reason (subject to legal exceptions).

To withdraw, email support@poolparthub.com before the deadline with:

• Order number
• Articles que vols retornar
• Date received
• El teu nom complet i adreça

4) Return eligibility (sealed/unopened)

To be eligible for a return (including change-of-mind returns), items must be:

• Precintat i/o sense obrir, i
• In resalable condition, with original packaging, labels, and included accessories (if applicable)

If an item has been opened, used, installed, activated, or is not in resalable condition, we may refuse the return or reduce the refund where permitted by law.

5) Com iniciar una devolució

Email support@poolparthub.com with:

• Order number
• Producte(s) que vols retornar
• Reason for return (optional for EU withdrawals, but helpful)
• Photos (optional, but recommended—required for damage claims)

If approved, we’ll provide instructions and any required forms.

6) Cost de l'enviament de retorn

For change-of-mind returns, the customer pays return shipping to our warehouse in Spain.

7) Return address

All approved returns must be sent to:

POOLPARTHUB S.L.
Avinguda Joan Carles I, 17
03203 ELX/Elx (Alacant), Espanya

8) Refunds

• Once we receive and inspect the returned goods, we’ll process the refund to the original payment method (unless otherwise agreed).
• Refund timing can depend on your payment provider/bank processing times.
• If the return is not eligible (e.g., opened/unsealed), we may refuse the refund and/or offer to send the item back (shipping may apply).

9) Damaged, missing, or incorrect items (report within 3 days)

Si la teva comanda arriba damaged, missing items, o has rebut el wrong item, has de contactar amb nosaltres within 3 days of receiving the delivery.

To handle the claim, we require:

• Completion of our document de reclamació de l'assegurança, i
• Supporting evidence (photos of the outer box, shipping label, internal packaging, and item)

After evaluation and/or carrier approval, we will either:

• Ship a replacement, or
• Issue a refund

10) Special conditions: batteries and chemicals (hazardous goods)

Certain products (including some bateries i productes químics) may be restricted due to safety and transport regulations. For these items:

• Returns may be refused if opened/unsealed/activated/installed or otherwise unsafe to ship.
• Additional documentation or conditions may apply.

11) Compres per a empreses (B2B)

For business/professional customers, returns are accepted only if:

• The item is sealed/unopened, i
• The return is approved by us in writing, and
• The customer pays return shipping (unless we agree otherwise)

12) Contact

Correu electrònic: support@poolparthub.com