Shipping Policy

Last updated: 8 January 2026

This Shipping Policy explains processing times, delivery options, customs, and what to do if there is a delivery problem.

1) Seller details

POOLPARTHUB S.L.

Avenida en Joan carles I, 17

03203 ELX/Elche (Alicante), Spain

CIF: B23984073

Email: support@poolparthub.com

2) Where we ship

We ship worldwide, including Canary Islands, Ceuta, and Melilla.

Shipping availability (couriers, services, and restrictions) may vary by destination and by product.

3) Shipping methods

We offer:

Standard shipping
Express shipping

Available options and prices are shown at checkout based on the destination and items in your cart.

4) Processing time and delivery estimates

Processing/handling time may be shown on each product page and/or during checkout.
Transit time depends on your country and the courier.

Any delivery timeframes shown are estimates, not guarantees (unless explicitly stated otherwise).

5) Tracking

Where available, we provide tracking details after dispatch. Tracking availability depends on the courier/service selected and destination.

6) Customs, duties, and taxes (customer responsibility)

For deliveries where import duties, customs fees, brokerage fees, or local taxes apply (including Canary Islands, Ceuta, and Melilla), these charges are paid by the customer.

If a shipment is refused or abandoned due to unpaid import costs, we may deduct return shipping/handling costs from any refund where permitted by law.

7) Address accuracy and failed deliveries

Customers are responsible for entering the correct shipping address and contact details at checkout.

If a shipment is delayed, returned, or lost due to:

incorrect/incomplete address,
failure to collect from pickup point,
refusal to pay customs/import charges,

additional shipping/handling costs may apply, and refund amounts may be reduced where permitted by law.

8) Damaged parcels, missing items, or wrong items (report within 3 days)

Inspect your parcel as soon as possible after delivery.

If your order arrives damaged, incomplete, or incorrect:

Contact support@poolparthub.com within 3 days of delivery
Provide photos of the outer box, shipping label, internal packaging, and item(s)
Complete our carrier-claim document so we can file a courier claim

After evaluation and/or carrier approval, we will ship a replacement or refund the order (depending on stock and case outcome).

9) Hazardous goods (batteries/chemicals)

Some products may be classified as hazardous/dangerous goods (including some batteries and chemicals). For these items:

Certain shipping methods/destinations may not be available
Extra packaging/labeling and additional handling time may apply
Courier restrictions can cause delays outside our control

10) Contact